Why Healthcare Practices Choose an AI Receptionist
- Missed calls lead to lost patients and poor satisfaction
- Hold times and voicemail frustrate patients seeking care
- Manual call handling is costly and creates compliance risk
Your AI Voice Assistant ensures instant, professional answers 24/7 while aligning with HIPAA requirements.
HIPAA-Aligned Security & Compliance
- Data minimization: only essential intake data is collected
- Secure delivery: de-identified summaries or encrypted channels for PHI
- No unsecured storage: avoid storing PHI in non-encrypted systems
- BAA support: BAAs available with applicable integration partners
Compliance depends on configuration and partner systems. We help you establish safeguards that align with HIPAA’s Privacy and Security Rules.
Patient-Centric Call Flow
- Professional greeting in your practice name
- Identify intent: appointment, refills, billing, clinical question, or urgent
- Collect basic intake (e.g., name, DOB, visit type) — securely
- Route appropriately or schedule based on your rules
- Flag emergencies for immediate staff attention
- Send secure notes without exposing PHI
Integrations Without Naming Platforms
We integrate with leading calendars, forms, and EHR/EPM systems via secure APIs and HIPAA-ready connectors. Our team configures privacy-first workflows and executes BAAs where required to support your compliance posture—without forcing you onto a specific vendor stack.
FAQs
Is this AI HIPAA-compliant?
Yes—when configured with encryption, data minimization, secure delivery of call notes, and BAAs (as applicable). We’ll align your setup to your compliance policies.
Will it replace our front desk?
No. It augments your team by handling routine and after-hours calls so staff can focus on patient care and in-office operations.
Can it book appointments?
Yes. We connect to your scheduling stack via secure API or HIPAA-ready connectors, following your rules for provider availability and visit types.
What languages are supported?
Multiple languages are available. You can also choose from various professional voices to match your brand and patient demographics.
How are call notes delivered?
Notes can be de-identified and sent via standard channels, or PHI can be routed using encrypted email or a secure portal according to your policy.
