AI Voice Agent & Virtual Receptionist — What You Get

24/7 AI-Powered Call Handling

Instant pickup (0–1 ring), friendly intake, and accurate answers to FAQs and policies—day or night.

• Books appointments, captures leads, confirms details
• After-hours & weekend coverage
• Handles multiple calls at once (no hold time)

Smart Call Routing & Transfers

Routes to the right department or on-call human—without IVR frustration.

• Warm/cold transfers per your rules
• Priority paths for emergencies
• Sales, service, billing triage

Scheduling, Rescheduling & Reminders

Integrates with your booking tools to schedule, reschedule, and confirm—reducing no-shows and saving time.

• Calendar integration (where available)
• Automated confirmations & reminders
• Change/cancel flows you approve

Instant Transcripts & Email Notifications

Every conversation can generate an email summary with a transcript so your team stays aligned.

• Structured intake to your inbox
• Faster follow-ups, fewer dropped balls
• Searchable call history

Multi-Language Voices

Serve diverse customers with bilingual options; improve satisfaction and conversion.

• English + additional languages
• Localized phrasing & politeness
• Bilingual greetings and flows

Peak-Hour Overflow

When two lines ring at once, AI answers both—triaging FAQs, pricing ranges, and availability instantly.

• Smooths out busy spikes
• Fewer abandoned calls
• Less front-desk stress

CRM & Calendar Integrations

Keep data in sync and teams coordinated.

• Lead capture to your CRM
• Calendar/booking tools (where available)
• Ticketing/work order systems

Security & Compliance

Privacy first. Clear data practices, least-privilege access, and configurable retention.

• Encrypted transport
• Role-based access controls
• Compliance-aware workflows

Analytics & Call Insights

Know what’s working and where to optimize.

• Call volumes, answer rates, bookings
• Peak times & overflow capture
• Keyword/FAQ trends

Spam & Robocall Defense

Filters junk so staff only handle legit calls.

Caller Enrichment

Recognizes repeat callers; pre-fills context where enabled.

Smart FAQs

Clear answers for hours, pricing ranges, warranties, directions.

Sentiment-Aware

Escalates urgent or frustrated callers to humans faster.

Whisper Handoffs

Briefs your staff before transfer for seamless service.

Follow-Ups

Sends SMS/email confirmations, directions, prep checklists.

HVAC

Emergency cooling/heating, tune-ups, dispatch.

Plumbing

Leaks, burst pipes, installs—triaged & booked.

Electrical

Service calls, outages, safety issues routed fast.

Pest Control

Infestation urgency captured and scheduled.

Roofing

Storm-damage intake & inspection booking.

Auto Repair

Year/make/model, symptoms, drop-off windows.