Legal Hub

1) Acceptance

By using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

2) Eligibility

You must be 18+ and using the Service for business purposes only. You are responsible for account access and accuracy of information.

3) Right to Refuse Service

We may refuse, suspend, or terminate Service to any individual or business at any time, for any reason, with or without notice, including (without limitation) misuse, violations of these Terms or law, harmful or offensive conduct, reputational risk, or conflicts of interest.

4) Prohibited Use

• No sexual, pornographic, explicit, or adult content.
• No harassment, hate speech, fraud, spam, or illegal activity.
• No impersonation, spoofing caller ID, reverse-engineering, or interference with the Service.

5) Monitoring & Recordings

To ensure compliance, quality, and safety, we may review, record, store, and audit conversations and transcripts processed by the Service. By using the Service, you consent to such monitoring and retention consistent with our Privacy Policy.

6) Messaging & A2P 10DLC

• Carriers require A2P 10DLC brand/campaign registration for business SMS/MMS. You agree to provide accurate information and pay related fees.
• You must honor opt-in and STOP/HELP keywords and send only compliant content. Carriers may filter or block non-compliant traffic.

7) Force Majeure & Downtime

We are not liable for delays, failures, or unavailability caused by events beyond our reasonable control, including but not limited to: acts of God; natural disasters; war; terrorism; labor disputes; government actions; power grid or internet failures; carrier or data-center outages; third-party provider failures; DDoS or other attacks; or other force majeure events. No credits or damages are owed for downtime of any duration, though we may, at our discretion, offer service credits.

8) No Emergency Calling

The Service is not a 911 or emergency service. Do not use it to contact emergency responders.

9) Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, punitive, or lost profits. Our total liability for any claim is limited to the greater of (a) the fees you paid to us in the 12 months before the event or (b) $500.

10) Indemnification

You will defend, indemnify, and hold us harmless from claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of your content, your use of the Service, or your violation of these Terms or applicable law.

11) Dispute Resolution; Arbitration; Governing Law

• Informal Resolution: Before filing, email [email protected] with a description of the dispute and allow 30 days to resolve informally.
• Binding Arbitration: Any unresolved dispute shall be resolved by binding arbitration on an individual basis under the rules of the American Arbitration Association (AAA). Seat/venue: Pinellas County, Florida.
• Class/Jury Waiver: You and we waive any right to a jury trial or to participate in a class, collective, or representative action.
• Governing Law: Florida law governs, without regard to conflict-of-law principles.

12) Updates; Notices; Severability

• We may update these Terms; material changes will be posted with a new Effective Date.
• We may notify you via email, portal, or site posting. You consent to electronic records (E-Sign).
• If any provision is unenforceable, the remainder remains in effect.

1) What We Collect

• Calls: Caller ID/phone numbers, time/duration, routing metadata, recordings (if enabled), and full transcripts sent to your designated emails.
• Messaging (SMS/MMS): Message content, attachments, delivery status, opt-in/opt-out events for A2P 10DLC compliance.
• Account & Billing: Contact details, business info, usage/minutes, numbers, invoices and payment confirmations (via payment provider).
• Website & Analytics: Cookies or similar technologies (page views, device/browser).

2) How We Use Information

• Provide & optimize the Service (answer calls, missed-call text back, routing, summaries).
• Quality & safety (troubleshooting, fraud/abuse prevention, TCPA/carrier compliance).
• Communications (support replies, service notices, billing, product updates).
• Analytics & improvements (feature development and performance measurement).
• Legal obligations (contract, tax, and record-keeping).

3) Sharing

• Service providers (telephony, transcription, email, storage, analytics, payment processing) under contracts restricting use to our instructions.
• Carriers & registries as required for A2P 10DLC registration and deliverability.
• Compliance & safety (lawful requests, fraud/abuse prevention, protection of rights).
• Business transfers (e.g., merger, acquisition) with reasonable notice where required by law.

4) Retention & Security

• Recordings & transcripts are retained according to your account settings and business needs; you may request deletion (see Rights below).
• Security measures include encryption in transit, access controls, and least-privilege practices with our providers.
• Backups/logs may persist briefly for continuity and security auditing.

5) Your Choices & Rights

• Contact us to access, update, or delete data — we’ll verify identity and respond within a reasonable period.
• Opt-out of non-essential email/SMS; for SMS, reply STOP to end messages from a specific number.
• California (CPRA): we do not sell personal information. You may still exercise CPRA rights via the contact methods below.

6) Region; Children; Changes

• We primarily serve U.S. businesses; your data may be processed in the U.S. by us and our providers.
• Our services are not directed to children under 13; we do not knowingly collect children’s data.
• We may update this policy with a new Effective Date posted here.

7) Contact

• Phone: +1 (727) 598-4607 (11AM–3PM ET)
• Email: [email protected]
• Mail: Your AI Voice Assistant — Tampa Bay, FL