Data Retention Policy

This Data Retention Policy explains how SunStar AI Voice Automation LLC stores, manages, retains, and deletes customer information, voice recordings, transcripts, AI-generated communications, and related business data.

1. Information We May Retain

SunStar AI Voice Automation LLC may retain certain customer information and operational data necessary to provide AI communication services and platform functionality.

This may include:

• Customer account information
• Call transcripts
• AI-generated conversations
• Voice recordings and uploaded audio samples
• Appointment scheduling information
• SMS communication records
• Support requests and technical logs
• System analytics and operational data

2. Voice Recordings & AI Audio Data

Voice recordings and uploaded audio samples used for AI voice cloning or conversational AI training may be temporarily retained for processing, system functionality, optimization, testing, troubleshooting, and operational improvements.

Certain recordings, transcripts, or AI-generated conversations may also be retained by integrated third-party platforms, providers, or communication services used within the customer’s environment.

3. Retention Periods

Retention periods may vary depending on:

• Service type
• Platform integrations
• Customer account status
• Operational requirements
• Legal obligations
• Compliance requirements
• Technical support needs

Unless otherwise required by law or operational necessity, certain voice recordings and communication records may be periodically deleted, archived, or overwritten.

4. Third-Party Platforms & Integrations

SunStar AI Voice Automation LLC may utilize third-party platforms, AI providers, communication systems, CRM software, voice processing tools, SMS systems, and automation services that maintain their own independent data retention practices and policies.

Customers acknowledge that certain records, transcripts, recordings, analytics, or communication logs may also be stored by integrated third-party providers.

5. Data Security

We implement commercially reasonable measures intended to help protect customer information, voice data, transcripts, and communication records from unauthorized access, misuse, or disclosure.

However, no digital system, communication platform, or online service can guarantee absolute security.

6. Customer Responsibilities

Customers are responsible for ensuring their use of AI voice systems, call recordings, SMS communications, and customer data complies with applicable privacy laws, consent requirements, and industry regulations.

7. Policy Updates

SunStar AI Voice Automation LLC reserves the right to update or modify this Data Retention Policy at any time to reflect operational changes, legal requirements, technology updates, or industry standards.