TCPA Compliance

SunStar AI Voice Automation LLC is committed to responsible communication practices and encourages all customers to comply with applicable telecommunications, SMS, voice communication, and consumer protection laws, including the Telephone Consumer Protection Act (TCPA).

1. What is TCPA?

The Telephone Consumer Protection Act (TCPA) is a United States federal law that regulates telephone calls, automated calling systems, prerecorded voice messages, SMS marketing communications, and consumer consent requirements.

Businesses using automated communication systems, AI voice assistants, SMS messaging platforms, appointment reminders, outbound calling systems, or related technologies may be subject to TCPA compliance requirements.

2. Customer Responsibility

Customers using SunStar AI Voice Automation LLC services are solely responsible for ensuring their communications comply with all applicable laws and regulations.

This includes, but is not limited to:

• Obtaining proper customer consent before sending SMS or automated communications
• Complying with call recording disclosure requirements
• Maintaining lawful opt-in and opt-out procedures
• Respecting Do Not Call (DNC) lists
• Complying with state and federal telemarketing laws
• Using AI voice systems in lawful and ethical ways

3. AI Voice & Automated Communication Systems

SunStar AI Voice Automation LLC may provide AI-powered voice assistants, conversational AI systems, SMS automation tools, appointment reminders, lead response systems, and automated communication technologies.

Customers are responsible for ensuring all AI-generated communications comply with applicable consent and disclosure requirements.

4. Consent Requirements

Businesses using AI communication systems should obtain appropriate consent from consumers before:

• Sending marketing SMS messages
• Placing automated or prerecorded calls
• Using AI-generated voice systems for outbound communications
• Recording phone calls where disclosure is legally required

5. No Legal Advice

SunStar AI Voice Automation LLC does not provide legal advice.

Customers are encouraged to consult qualified legal counsel regarding TCPA compliance, telemarketing laws, call recording requirements, AI disclosure obligations, and related regulations applicable to their business operations.

6. Limitation of Liability

SunStar AI Voice Automation LLC shall not be held liable for customer misuse of communication systems, non-compliance with applicable laws, unlawful messaging practices, unauthorized calling activities, or improper use of AI-generated communications.